07595 371 241
MONDAY - FRIDAY: 8:30 AM - 6:00 PM

Conflict Mgmt

Conflict Management Course is available.

Conflict Management Course

This course equips participants with the skills, knowledge and confidence to work effective with a team, towards managing conflict, potentially confrontational situations and difficult situations a clear, assertive and constructive manner.

What you will learn?

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
  • Dealing with difficult situations:
  • Demonstrated their skills in resolving conflict and confrontation
  • Differing perceptions of conflict in the workplace and how to recognise conflict
  • Communication skills that help deal effectively with difficult people
  • Conflict resolution model and conflict-handling styles
  • Strategic ways to resolve conflict using practical exercises
  • Conflict management success stories

Course duration

The course is delivered over one day of underpinning knowledge.

Courses can be delivered over Saturdays or week days.

Start Time

Starts time 10 am and finishes at 5 pm.


£45 per person and with a group booking get 10% discount. Group size maximum 12.

Book your place on this course complete the online booking form.
























ABC Training London Ltd
contact info
ABC Training London Ltd,
BH House,
77A Lewisham High Street, LONDON.
SE13 5JX
07595 371 241